Support &
Troubleshooting

Use the email address connected to your Futsal Edmonton invitation or account.

1. Check that the email address is the one used for your invitation or existing account.
2. If you forgot your password, use the Forgot Password link on the login page and check your junk or spam folder for the reset email.
3. If you still cannot sign in, tell support your account email, role (player, coach, manager, club staff or referee), and the device and browser you are using.

For team placement, invitations, roster status or player movement, start with your coach or team manager.

1. Include the player name, team, account email and the exact step where the process stopped.
2. If you received an invitation, mention whether you opened it and completed the requested form.
3. Eligibility, transfers and roster corrections need review by the League. Support can help identify the next step, but will not guess or promise an eligibility decision.

Coaches and managers are responsible for the accuracy of their matchday sheet before it is finalized.

1. Check the match date and teams, then confirm the starting five, substitutes, jersey numbers and bench officials.
2. A matchday squad may include no more than 14 dressed players.
3. If the sheet will not open, save or submit, send the match date, teams, your role, device/browser and a screenshot of the error. Referees should include the report type and whether a report is still outstanding.

The schedule published in the League system is the official schedule. Keep checking it for updates.

1. For a non-emergency reschedule request, use the online request in the League system at least seven days before the match.
2. A text, phone call, email or chat message is not an official reschedule request.
3. For an emergency, submit the request as soon as reasonably possible. The League makes the final decision and publishes any approved date.

Standings use the official match results recorded by the League.

1. Points are three for a win, one for a draw and zero for a loss.
2. If a result looks wrong or is missing, tell us the match date, both teams and the score shown on the official game sheet.
3. The League will check the official record before correcting a result or standing. Please do not submit a second result to try to fix it.